Delivery and Returns

Returns Policy

 

PPE Enterprises T/A Moto-Electrical aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

  • If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange collection and return. PPE Enterprises T/A Moto-Electrical is not responsible for paying shipment costs.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods.
  • If any Goods you have purchased have faults when they are delivered to you, you should contact PPE Enterprises T/A Moto-Electrical within 28 days to arrange return. PPE Enterprises T/A Moto-Electrical is not responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
  • If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
  • PPE Enterprises T/A Moto-Electrical shall be under no liability to the customer for any loss, damage, costs expenses or other claims in respect of (a) any defect arising from the wilful damage, negligence, failure to follow instructions for the use of the products. (b) Misuse or alteration of the products without our approval. (c) Arising from any customer material supplied by you which is incomplete, inaccurate, and illegible out of sequence or in the wrong form or any other fault of the customer.
  • If the products received by you are incomplete or you have received incorrect parts, we will have no liability to you unless you notify PPE Enterprises T/A Moto-Electrical of the problem within SEVEN days of delivery
  • NO WARRANTY IS OFFERED ON CDI UNITS DUE TO THE NATURE OF THEIR USE, ALL CDI UNITS ARE PRE TESTED BY THE MANUFACTURER.
  • Any item which has been fitted or plugged in and then found not to be required will not be accepted back for refund. Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for refund.
  • Warranty is offered from the date of sale.
  • If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.  In any event, you should report such damage to PPE Enterprises T/A Moto-Electrical within 10 days and arrange return. PPE Enterprises T/A Moto-Electrical is not responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
  • You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 7 working days after the Goods have been delivered.  If you change your mind about the goods within this period or the goods were ordered in error, please return them to PPE Enterprises T/A Moto-Electrical within 7 working days of receipt.  You are responsible for paying shipment costs if Goods are returned for this reason. A 20% re stocking fee will be applicable in this instance.
  • If you wish to return Goods to PPE Enterprises T/A Moto-Electrical for any of the above reasons, please contact us using the details on www.motoelectrical.co.uk to make the appropriate arrangements and to obtain a returns authorisation code.
  • Secure the products and all the original packing materials, including return slip and authorisation no in plainly wrapped cardboard box (the post office has these available if you do not)
  • Clearly print your name and address on the outside of the package in the return area and mail the package to: PPE Enterprises T/A Moto-Electrical, Unit 5, Eleven Mile Lane. Wymondham. NR18 9JL.
  • For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt PPE Enterprises T/A Moto-Electrical shall not be responsible for items lost or damaged whilst in transit Conditions of Return.
  • Returns are simple but are subject to certain rules (a) you shall be liable for the cost incurred in returning products to us and we shall not be obliged to accept any product returned if such costs have not been paid in full (b) each item must be returned in the same condition as it was sent. Damaged goods to your negligence will not be accepted for refund.
  • Subject to the conditions PPE Enterprises T/A Moto-Electrical will refund the full cost of the item returned to us, less the original carriage charge and a cost of a 20% re stocking fee. Refunds will be made in the same form as the original purchase.
  • All requests will be processed after we have inspected and verified the condition of the products. Returns take approximately five business days to process upon receipt of the item.
  • PPE Enterprises T/A Moto-Electrical reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
    • Any use or enjoyment that you may have already had out of the Goods;
    • Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
    • The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
    • Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.